Final Program Abstracts
Business Process, Health Care and Service Industry Applications Track

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Tuesday 8:30:00 AM 10:00:00 AM
Organ Transplantation Policies

Chair: Bruce Powell (Otis Elevator Co.)

Tuesday 10:30:00 AM 12:00:00 PM
Project and Process Improvements in Healthcare Organizations

Chair: Elizabeth Lopez (Florida International University)

Tuesday 1:30:00 PM 3:00:00 PM
Panel: Emerging Issues in Healthcare Simulation

Chair: Susan Sanchez (Naval Postgraduate School)

Tuesday 3:30:00 PM 5:00:00 PM
Process and Enterprise Improvement

Chair: Christen Maltsberger (Lanner Group)

Wednesday 8:30:00 AM 10:00:00 AM
Strategic Mananagement Support in Changing Environments

Chair: Knud Erik Wichmann (PricewaterhouseCoopers, Denmark)

Wednesday 10:30:00 AM 12:00:00 PM
Financial Decision-Making

Chair: Michael Slay (Logistics Management Institute)

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